TERMS & CONDITIONS
These are the terms and conditions of which our independent business supply food products (baked goods) to you, via our online store , via our website (rodneyscakes.co.uk) or by email (rodneyscakehouse@gmail.com).
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact Rodney's using our Contact Form before you place an order.
ACCESSING OUR SITES
The Information You Need to Know
Our site is made available for your personal use.
We do not guarantee that our site, or any content on them, will always be available. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. There may be explicit content on our page in the form of a 'sculpted cake' , we ask all visitors to be over the age of 18 and anyone under 18 who may view our site to have their legal guardians permission as it's down to their discretion.
Images and videos found on our page are not to be used without our permission.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Any bullying, harassments or malicious content from our sites visitors through any of our forms will be taken seriously. If you fill out any of our sites forms, you agree to fill them out accurately and genuinely.
PROMOTIONS AND OFFERS
From time to time we may offer promotional discounts and offers on our products. All promotions are subject to separate terms and conditions which will be given at that time.
All agreed to promotions are effective from the moment invoice is paid. All promotion agreements must be fulfilled by the client within 3 weeks of the collection/delivery date of our baked goods or the discount amount will be owed to Rodney’s.
PRODUCTS
What's on the inside
All products are subject to availability.
There is always a risk of cross-contamination between ingredients. If you have an allergy we kindly ask that you do not order online. Instead, please email us at info@rodneyscakes.co.uk directly to inform us of any dietary requirements.
If you are a vegetarian/vegan please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised. As careful as we are, there is never a guarantee of zero cross contamination, we do not hold any responsibility for any illnesses that may come from consuming any of our products.
Great care is taken in the preparation.
Our cakes are handmade to order with fresh ingredients. The images of our products on our sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the product can vary and products you order may vary slightly from the reference images (if they're provided).
We use all natural ingredients as well as trusted brands in the form of extras, toppings and branded based goods. The products may stain if they contain added food dye, the food dye is all natural and safe to consume; food stains can result in stained tongue, lips, anywhere in mouth, clothes, soft objects, wood, anything that can hold a stain and stools. You can request bakes without added food dye, with most bakes we opt to use whitening for buttercream so let us know if you would prefer your bake without, this does not include colouring in any of our ingredients or colours in added extras.
ORDERING
Before ordering be clear with these terms
If you order from our site you must be 18 years or older. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
Your contract with the company is only formed when you have been presented with a confirmation email.
Please ensure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.
We try our best to provide a quality service. All food preparation and deliveries are the sole responsibility of Rodney's accepting your order.
If you make an order via email regarding bespoke bakes, you agree to custom designs being subject to change at any given moment as it is under our creative control.
We have the right to reject and cancel any order for any reason.
AVAILABILITY, DELIVERY & COLLECTION
Just incase
On the occasions that Rodney's deliver we strive to maintain our excellent reputation for on-time delivery.
However, we cannot be held accountable for circumstances out of our control, for example, the weather or traffic conditions.
Rodney's will do it's best to fulfil your order in accordance with the date and time confirmed.
We can not accept any responsibility for any late orders delivered by services we recommend. If you choose to have your baked goods delivered by a delivery service, this means you accept and understand that they are a separate business with no affiliation to Rodney's or our website. Once the goods are in the couriers possession it is their responsibility and Rodney's can't be held responsible for any damages/losses/unexpected occurrences that may arise.
If you fail to collect your cake during the agreed time, we are not responsible for the condition of your cake and may be disposed of or re-
sold.
PRICE AND PAYMENT
Prices are as displayed on our page (if they are on our page) at the moment of your order, these are subject to change at any time. For custom cakes we will provide a quote, we may not advertise that prices have changed as suppliers of our own may sometimes drastically alter their prices which will affect us. All quotes will state in the invoice an expiry date, therefore, if you wish to change your order, prices may vary.
Deposit payments are non-refundable and 50% of your total order cost. Your deposit will secure your date and order. Until deposit is paid, the date you'd like to book is open to anyone. The remainder of the quote can be paid anytime between your first payment and before the order is handed over.
Alternatively, you can pay in full, you are entitled to a refund of 50% the total cost if you wish to cancel your order within a weeks notice.
A 10% late fee will be charged for orders paid within less than a week of delivery or collection date.
All ready selected cupcake boxes are purchased in full, all ready selected boxes purchased are non-refundable.
WE DO NOT ACCEPT CASH PAYMENTS.
OUR LIABILITY
At Rodney's we're always fair
If we fail to complete your order as agreed we will happily refund you accordingly.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes.
CANCELLATION
You have the right to cancel an order by emailing Rodney's (info@rodneyscakes.co.uk)
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All orders can be cancelled at any time.
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All deposits are non-refundable, if you wish to cancel after sending the deposit, it will not be refunded.
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If you pay in full, a refund is due up to a week before collection or delivery, this will be a refund for all monies paid except for the deposit payment.
In the unfortunate circumstance that the Rodney's needs to cancel your order after it has been accepted, Rodney's will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will be reimbursed using the same method originally used by you to pay for your purchase.
WRITTEN COMMUNICATION
Applicable laws require that some of the information or communications we send to you should be in writing. When using our sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
SEVERABILITY
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
EVENTS OUTSIDE OUR CONTROL
Rodney's will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of our business and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic/pandemic or other natural disaster/act of God
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks;
the acts, decrees, legislation, regulations or restrictions of any government;
non-performance by suppliers or subcontractors.
VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend our terms and conditions at any time. Any changes we make to these terms and conditions will be found on this page. You will be subject to the policies, terms and conditions in force from the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
LAW AND JURISDICTION
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.